- You’re not losing customers to competitors.
- You’re losing them to your own product variation
Batch 1 was perfect. Batch 2 lost you the customer.
- Your regular who ordered for 8 months? Gone.
- That corporate contract worth ৳2.4 lakh? Cancelled.
- The viral moment with 340 orders? Refunded.
Not because your product is bad. Because your supplier changed it without telling you.